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Vonage

communication > chat > Call Center Management Software > customer service > Customer Service Software

Customer Review
1
1.0

Vonage is a cloud-based communications platform for both companies and individuals. It provides a unique combination of established, ready-to-use applications and the usage of broad communications APIs to construct bespoke applications and integrations, or it combines the two, utilising apps and customising using APIs. It also allows companies to have amazing conversations everywhere, develop distinctive experiences with ease, and use data and AI to make every discussion more successful.

In-Depth Reviewer Comments

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App Pricing Page

Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

This app has yearly payment discounts available.

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InsiderApps Video Reviews

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Independent Reviewer Comments

Unnecessarily charging for unused services

Liza H.

I was using my landline for my office calls and then I decided to forward my landline calls to my cell phone. I am now being charged extra and they have no valid reason to it. They come up with an excuse that I might have added extra lines or taken up another service which I did not order. They are charging multiple payments on my credit card before their payment cycle aswell. I have discontinued their services.

Pros:

N/A

Cons:

N/A

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Customer Questions

Vikram K.

Under the PBX settings is it possible to record or upload autmatic greetings?

No answer has been provided yet. We have also reached out to the company for an answer.

Vonage

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Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

Gmelius

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Starter

<ul> <li>Price per user per month</li> <li>1 workspace</li> <li>Automatic responders</li> <li>Assign, comment & @mention</li> </ul>

12.00

Month
Plus

<ul> <li>3 workspaces</li> <li>Assign via rules</li> <li>7-day reporting window</li> <li>Conversation reports</li> </ul>

15.00

Month
Growth

<ul> <li>10 workspaces</li> <li>SLA automation</li> <li>3-month reporting window</li> <li>Tag reports</li> </ul>

29.00

Month
Pro

<ul> <li>Unlimited workspaces</li> <li>Load balancer</li> <li>6-month reporting window</li> <li>Export of reports</li> </ul>

69.00

Month

MarbleFlows

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Free

<ul> <li>5 flows</li> <li>Unlimited content</li> <li>Unlimited pages in flow</li> <li>1000 flows views/month</li> </ul>

0.00

Month
Scale

<ul> <li>3000 flows views/month</li> <li>3 editor seats</li> <li>Priority support</li> </ul>

13.21

Month
Pro

<ul> <li>Unlimited flows views</li> <li>Unlimited seats</li> <li>Account manager</li> <li>Advance integrations</li> </ul>

Custom

Other

Kapture CRM

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Essential

<ul> <li>Omnichannel Ticketing</li> <li>Auto-assign Tickets</li> <li>SLA Management</li> <li>Data Import</li> </ul>

32.16

Month
Professional

<ul> <li>Custom API</li> <li>Ecommerce Integrations</li> <li>Reports & Analytics</li> <li>Social Media Integrations</li> </ul>

51.47

Month
Enterprise

<ul> <li>Custom Reporting</li> <li>Sandbox</li> <li>IP Whitelisting</li> <li>Dashboards</li> </ul>

96.52

Month

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