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Delighted

customer service > Feedback Management Software

Customer Review
10
10.0

Delighted is a turnkey customer, employee, and product experience platform that helps thousands of brands like Affirm, Peloton, Doordash, and Instacart drive business growth with actionable feedback. Customize and send surveys in minutes, and automate the process with 30+ one-click integrations with the tools you already use. Set it all up yourself - no design or dev resources necessary.

In-Depth Reviewer Comments

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App Pricing Page

Free	<ul> <li>Use 1 delivery platform -Email, Web, Link, SDK</li> <li>1 Project - Use 1 survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 1,000</li> <li>Invite 3 team members</li> </ul>	0.00	Other
Premium	<ul> <li>Use all delivery platforms - Email, Web, Link, SDK, 3 Kiosks</li> <li>5 Projects - Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 10,000</li> <li>Price per month billed yearly</li> </ul>	224.00	Month
Premium Plus	<ul> <li>7 Projects - Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 20,000</li> <li>Invite 20 team members</li> <li>Role-based user access</li> </ul>	449.00	Month

This app has yearly payment discounts available.

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Independent Reviewer Comments

really good

Martha Wilkinson

surprisingly great but expensive

Pros:

N/A

Cons:

expensive, especially for more than 1 project

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Customer Questions

No one has asked any questions yet.

Delighted

Get Delighted

Free

<ul> <li>Use 1 delivery platform -Email, Web, Link, SDK</li> <li>1 Project - Use 1 survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 1,000</li> <li>Invite 3 team members</li> </ul>

0.00

Other
Premium

<ul> <li>Use all delivery platforms - Email, Web, Link, SDK, 3 Kiosks</li> <li>5 Projects - Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 10,000</li> <li>Price per month billed yearly</li> </ul>

224.00

Month
Premium Plus

<ul> <li>7 Projects - Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 20,000</li> <li>Invite 20 team members</li> <li>Role-based user access</li> </ul>

449.00

Month

Bigin by Zoho CRM

Get Bigin by Zoho CRM

Free

<ul> <li>500 Records</li> <li>Single Pipeline</li> <li>3 Workflows</li> <li>Telephony</li> </ul>

0.00

Month
Express

<ul> <li>Pricing per user</li> <li>50,000 Records</li> <li>No-code web forms for lead capture</li> <li>Email Integration with email insights and mass emails</li> </ul>

9.00

Month
Premier

<ul> <li>100,000 Records</li> <li>10 Pipelines</li> <li>Advanced workflows with date/time based triggers</li> <li>Stage transition rules for advanced automation</li> </ul>

15.00

Month

QuestionPro

Get QuestionPro

Essential

<ul> <li>Unlimited surveys‪</li> <li>Unlimited questions‪</li> <li>1 user</li> <li>300 responses / survey</li> <li>24/7 email and LiveChat support</li> <li>30 question types‪</li> </ul>

Month
Advanced

<ul> <li>QuestionPro mobile app</li> <li>Net promoter score</li> <li>Multilingual surveys</li> <li>Custom variables</li> <li>Upload file question</li> <li>Crosstab analysis</li> </ul>

129

Month
Team Edition

<ul> <li>Dedicated customer success manager</li> <li>User roles and permissions</li> <li>Custom scripting</li> <li>Text tagging</li> <li>Correlation analysis</li> <li>Project management migration & integration</li> </ul>

Custom

Other

Salesflare

Get Salesflare

Growth

<ul> <li>Automate your CRM data input</li> <li>Track emails, links and website visits</li> <li>Get a LinkedIn sidebar, email sidebar & mobile app</li> <li>Send personalized email campaigns</li> </ul>

35.00

Month
Pro

<ul> <li>Send workflows of multiple emails</li> <li>Set user permissions</li> <li>Create custom dashboards</li> <li>500 email finding credits</li> </ul>

55.00

Month
Enterprise

<ul> <li>Custom training</li> <li>Data migration done for you</li> <li>Dedicated account manager</li> <li>Unlimited email finding credits</li> </ul>

Custom

Other

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